Security & Privacy FAQ
What if I already shared my personal or payment information?
If you provided personal information, payment details, login credentials, or verification codes to a suspicious source, take action immediately. If you...
I was asked to be a brand ambassador, how do I know if this is legitimate?
Official communications about becoming a FIGS ambassador will only come from an email address ending in @wearfigs.com and will direct you through FIGS’...
How can I keep my account information safe?
To help protect your FIGS account and personal information: Shop only through the official FIGS website: www.wearfigs.com Check that emails claiming to be...
Does FIGS ever ask for my password?
No. FIGS will never ask you to share your password by email, text message, phone call, social media message, or any other unsolicited communication. If...
What should I do if I receive a suspicious message, and how do I share it with FIGS?
If you receive a suspicious email, text message, phone call, social media message, or encounter a website claiming to be associated with FIGS, please...
How do I know if a message is really from FIGS?
Official FIGS communications will generally: Come from an email address ending in @wearfigs.com Direct you only to the official FIGS website:...
Reporting Suspected Fraud and Scams
At FIGS, protecting the security and privacy of our customers is a top priority. Unfortunately, scammers may attempt to impersonate trusted brands like FIGS...