TEAMS Orders FAQ
What is FIGS TEAMS?
We help healthcare organizations outfit their entire team in scrubs that actually deliver on comfort, style, and performance. FIGS TEAMS is your partner in...
How do I sign up for FIGS TEAMS?
FIGS TEAMS is built for organizations that want a cleaner, more consistent way to outfit their crew in FIGS - without the spreadsheets, size chasing, or...
How do I place my first order with FIGS TEAMS?
Group Orders As an admin, 1. Log in: teamsapp.wearfigs.com/login 2. Select or create a collection with your team's styles 3. Choose your order type: - Group...
How do I create a collection?
A Collection is your team’s curated FIGS lineup—designed to make ordering simple, consistent, and on-brand. Pick the styles and colors your team can order,...
How do I edit a collection?
You can make changes to your collection anytime, and updates will instantly appear for your team. Group Orders The best way to edit your collection is by...
How do I add/edit custom embroidery?
Logo embroidery: Add your organization’s logo to your FIGS to create a consistent, on-brand look for your team. Logos can be placed on the right chest, left...
Do you ship outside of the United States?
Group Orders Yes. Currently, we ship to organizations in over 46 countries. Find out more about the countries we ship to here . For Group Orders below 75...
How do I contact TEAMS support directly?
From first inquiry to infinity, we’ve got your back—with personalized support, smart pricing, and an on-call team. Contact TEAMS support at (424) 500-8999...
What apparel styles and colors are available for FIGS TEAMS?
Our TEAMS program is built for institutions that are looking to upgrade their uniform program. We offer selections and styles that are regularly replenished...
How do I manage varying sizes for apparel?
Start by sharing our comprehensive sizing guide with your team: Sizing Chart. We offer inclusive sizing for XXS to 6XL, including tall, petite, and...
Do you offer discounts for larger organizations?
Group Orders TEAMS pricing is designed to scale with your uniform program. Your starting price tier is based on your initial order, and as your team grows,...
My company is tax-exempt. Can I still work with FIGS TEAMS?
Group Orders Yes. If your organization is tax-exempt, we can remove taxes from your order. Email your tax-exempt certificate to [email protected] before...
How to Return & Exchange with FIGS TEAMS?
Please note that masks and embroidered items are final sale and cannot be returned or exchanged. We reserve the right to refuse returns on worn or damaged...
What payment methods do you accept?
We make checkout easy with multiple payment options: Express Checkout Shop Pay | Google Pay | Amazon Pay | PayPal Standard Checkout All major credit cards:...
When can I expect my order?
Orders without embroidery: 3-7 business days Orders with embroidery: 1-2 weeks Once the order ships, we'll send a tracking link so you can monitor delivery;...