United Kingdom FAQ
How to prevent any additional fees when placing my FIGS order in my local currency? (UK)
Pricing is different across countries based on a variety of factors. You can find the most accurate pricing and promotional offers in your country and...
Where can I find my tracking number? (UK)
Once your order has shipped, your tracking number can be found in lots of places. First, you’ll find this available in your shipping confirmation email from...
Where can I purchase a FIGS gift card in GBP?
At this time, digital and physical gift cards are unavailable for international customers. We get it, gift cards are always a super handy gift idea. We’ll...
What is your return policy and step-by-step return process for UK customers?
We currently offer free returns to U.K. customers, but not exchanges. Returns can be requested up to 30 days from the date of purchase. We offer prepaid...
How do I get a return shipping label as a UK customer?
We’ve got you! Once the return has been set up, a free return label will be provided. To begin your return, please follow the steps below: Click HERE ....
How do I make an exchange as a UK customer?
At this time, we’re only able to accommodate returns for U.K. customers. To learn more, please see our Return Policy here .
How much is shipping for UK customers? Can I expedite my order?
Hello! 👋 For orders under £75, we offer standard shipping for £10 and express shipping for £15. If your order is £75 or more, we provide free standard...
Can I edit my shipping info after I’ve placed my order, if I’m a UK customer?
We’ll try our best! Contact us right away and we'll see if we can update it before your order leaves our warehouse.
Is the mobile app available for UK customers?
Sorry! The mobile app is only available to U.S. customers at the moment.