Returns & Exchanges FAQ
What’s your return and exchange policy?
All FIGS customers can return unworn, unwashed items with tags attached up to 30 days from the purchase date for a refund. Please note that shipping fees...
Can I exchange items that I’ve received an initial discount on, or will I have to pay the full price?
Good news! We provide even exchanges for size Core styles & core colors, even for items that have been discounted! If you do not see the style you're...
What does it mean when an item is “Final Sale”?
Final Sale means once an item ships, it cannot be returned, refunded, or exchanged. Final sale items will be noted in a few places during the ordering...
I returned my scrubs for a refund, but the refund isn't showing on my bank statement.
Sorry for causing any concern! There are a few reasons you may not see your refund appear on your statement: If a gift card was used to purchase, your...
I received my FIGS as a gift. Can I return or exchange without notifying the purchaser?
If you're located in the U.S., yes! To set up a return or exchange, you'll need to have access to the order number and the shipping zip code. By using our...
Can I exchange my scrub pants for a different length?
For U.S. customers, our returns portal allows even exchanges in core colors and sizes. Follow the steps below to set up your exchange! Once your order...
What is Happy Returns?
Happy Returns is a return method offered to our US customers that are returning 8 items or less! What makes it awesome? No shipping box or bag is required!...
How do I start the return process?
It’s super easy! Click the link below and enter your order number and shipping zip code to get started. Take me to Returns.
How do I make an exchange?
U.S. orders While refunds are allowed up to 30 days, you can exchange eligible items up to 60 days from the purchase date! U.S. customers may exchange Core...
What is the step-by-step return process?
For US Returns & Exchanges: Returns are easy, fast, and free! There are just a few quick steps to complete. Go to www.wearfigs.com/returns Select the items...
Where can I find my order number?
Your order number can be found in lots of places. First, it is listed on your order confirmation, shipping confirmation, and delivery confirmation emails...
I don’t see the color or style I want to exchange for on the returns portal. Am I allowed to exchange for a different color or style?
The Returns Portal for U.S. customers can accommodate even exchanges for Core Colors and Core Styles of equal value. If you purchased a Limited Edition...
How do I get a return shipping label?
For US customer s, we now offer two options for returns. Before submitting your return, select between Happy Returns or Box and Ship via FedEx. After...
Can I ship 2 different returns in one box?
Nope! Please ensure that all returns are sent separately. Each label is uniquely encoded and associated with a particular order. If you send two or more...
How long will it take to receive my refund?
From the time you send back your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your...
How do I add or remove items from an existing return?
Feel free to reach out to our customer service team HERE with a request to cancel your return request before sending back your items. Our team will be happy...