Asia–Pacific FAQ
How to prevent any additional fees when placing my FIGS order in my local currency? (AUD)
Pricing is different across countries based on a variety of factors. You can find the most accurate pricing and promotional offers in your country and...
Where can I find my tracking number? (AUS)
Once your order has shipped, your tracking number can be found in lots of places. First, you’ll find this available in your shipping confirmation email from...
Where can I purchase a FIGS gift card in AUD?
At this time, digital and physical gift cards are unavailable for international customers. We get it, gift cards are always a super handy gift idea. We’ll...
What is your return policy and step-by-step return process for Australian customers?
We currently offer returns to Australia, but not exchanges. Returns can be requested up to 30 days from the date of purchase. We offer prepaid return labels...
How do I get a return shipping label as an Australian customer?
We’ve got you! Once the return has been set up, a free return label will be provided. To begin your return, please follow the steps here: wearfigs.com/return
How do I make an exchange as an Australian customer?
At this time, we’re only able to accommodate returns for Australian customers. To learn more, please see our Return Policy here .
How much is shipping for Australian customers? Can I expedite my order?
G’day! 👋 For orders under $120 AUD, we offer standard shipping for $30 AUD and express shipping for $40 AUD . If your order is $120 AUD or more, we provide...
Can I edit my shipping info after I’ve placed my order, if I’m an Australian customer?
We’ll try our best! Contact us right away and we'll see if we can update it before your order leaves our warehouse.
Is the mobile app available for Australian customers?
Sorry! The mobile app is only available to U.S. customers at the moment.